Metropolis launches VoiceLake for Microsoft Fabric preview

Metropolis Corp has introduced VoiceLake, a preview telephony data workload for Microsoft Fabric that moves call and contact center data into OneLake. The launch is aimed at reducing custom ingestion work and helping teams build Power BI and AI workloads on top of communications data.

Why it matters: - VoiceLake gives data teams a way to bring telephony data into Microsoft Fabric without building and maintaining custom connectors for every vendor. - The workload is designed to make call logs, queue events and agent metadata usable alongside CRM, ERP and financial data when access and key-matching requirements are in place. - The result is a cleaner path to Microsoft Power BI reporting, semantic models and AI workloads that use communications data as part of broader business analysis.

What happened: - Metropolis Corp announced preview availability of VoiceLake, a telephony data workload for Microsoft Fabric. - VoiceLake brings supported multi-vendor call and contact center data into Microsoft Fabric OneLake. - The data lands in a Lakehouse in the customer’s workspace inside the customer’s Microsoft Fabric tenant. - The announcement was made Sept. 29, 2026, from Fort Lauderdale, Florida.

The details: - VoiceLake centralizes and standardizes telephony logs from supported platforms into a consistent schema. - The workload is built for data engineering teams dealing with proprietary formats across PBX and contact-center-as-a-service environments. - Metropolis says the approach reduces the need for brittle pipelines that can break when vendors change schemas. - The normalized voice data can be combined with enterprise datasets to build custom semantic models and deploy Microsoft Power BI reports. - VoiceLake can also extend analytics and AI workloads with communications data. - Stephen Burr, Enterprise Data Architect at Metropolis Corp, said every additional API connector adds another potential point of failure and VoiceLake reduces infrastructure maintenance. - Dipti Borkar, VP of Microsoft IQ and OneLake, said Microsoft OneLake is designed to keep one copy of data in the customer’s tenant under a unified governance layer and that partner workloads add specialized expertise. - Borkar said VoiceLake is available in preview in the Microsoft Fabric Workload Hub and brings calling and contact center data into OneLake in a consistent, open format. - VoiceLake complements Metropolis’s Expo XT platform by providing structured telephony data for direct use in Microsoft Fabric. - Expo XT offers prebuilt operational reporting, while VoiceLake provides the data foundation for custom Power BI analytics and AI workloads.

Between the lines: - The launch positions Metropolis closer to the data infrastructure layer, not just the reporting layer. - Microsoft’s support signals a broader push to make Fabric a hub for domain-specific workloads that sit on top of OneLake. - The product also reflects demand for less brittle ingest pipelines in communications analytics, where vendors and schemas can change quickly.

What's next: - VoiceLake is available in Preview. - Organizations can learn more from Metropolis or start a 14-day trial through the VoiceLake listing on Microsoft Marketplace. - Metropolis is directing teams to use the preview as a path toward custom analytics and AI use cases built on communications data.